Frequently Asked Questions
Q: How do I register?
A: Click on any of the “Register” links on the website home page and follow the prompts to the Registration page.
Q: How do I add a class?
A: You can add 5 classes during the Registration process. To add more classes, use the Portal. See below.
Q: How do I cancel a class or drop out of the studio?
A: This must be done through the studio, not online. There is a form called “Add-Drop Classes” that must be filled out AT LEAST 30 days prior to ending a class or dropping out so that you don’t get charged for the next month. No verbal or email notice accepted.
Q: What happens if I go on vacation in December?
A: The studio’s tuition is paid every month you are enrolled in classes from September thru June, INCLUDING December and June. Classes can be made up.
Q: What happens if I leave the studio for just a couple of months?
A: You are considered gone if you drop out of the studio. If you wish to re-enroll, you will be paying another enrollment fee, AND your classes may not be available to re-enter.
Q: How does tuition work?
A: Tuition is charged automatically (Credit card or debit card) on the first of each month. Tuition applies every month, September through June for all registered students, regardless of vacation or absence. We do not prorate if you are absent or away on vacation. No adjustments, credits or transfers will be made for missed lessons. Make-up classes are available. If you add more classes mid-month, you will be charged a prorated amount for the rest of the month.
Q: I tried to get my child into a class on a specific time/day, but the class was already full. What are my options?
A: Classes can fill up quickly and sometimes certain class times fill up faster than others. To combat this dilemma, the Studio has created a schedule where all levels are offered on several days during the week to ensure all students can find something that works with their schedule. When a class is full, you have the option to join the Waiting List for that class. Sometimes people move around and a spot opens up. In the meantime, it’s best to select another class until that class may open up.
Q: The On-line Registration form only allows for 5 classes. How do I add more classes?
A: The Portal allows you to add as many classes as you want above the initial 5 classes. See below!
Q: What is the Portal?
A: The Portal is a new online section that allows families to go in and add classes, track their schedule and change contact info, emails and credit card information.
Q:How do I start using the Portal?
A: To go to the Portal, use the “Login” button on the website home page or the link at the end of Registration to get to the Portal page. Next, everyone needs to get a new password so that your information is secure. Enter the email address you provided in registration. (During the Registration process, you provided an email address with your main contact (usually the mother or the father). Hit the “I don’t have or don’t know my password” link. A temporary password will be emailed to you. Use that password in the sign-in box and once in the portal, select “Change My Password” from the drop-down menu at the top. These steps are detailed for you along the way.
Q:How do I add more classes using the Portal?
A: Use the “Enroll” tab. Select a filter to bring up classes. Remember that this list may be displayed in several pages, so use the “forward” arrow. You will only be able to register in age-appropriate classes.
Q: What else can I do in the Portal?
A: The portal allows you to: view and change your credit card information; view and change your contact information; view your student and his/her classes; add a new student (sibling) and add him/her to classes, and review studio policies.
Q: If we miss a class, is it possible to make up that class at another time?
A: Absolutely. Just call or email the Studio and the staff will be happy to help find another class where there is space available. Make up classes must take place within 30 days of the missed classed. Make up classes are not permitted in classes that have already reached maximum occupancy.
Q: Is the Aerial Program different from regular dance classes?
A: Yes, it is different. Aerial classes are smaller (limit of 10 per class) and cannot intermingle with regular dance classes for make ups. As far as pricing, the Aerial program is different from regular dance classes. When taking Aerial classes monthly, you are charged $25 for each class offered during that month. This means that if the studio is closed for a holiday on your class day, you are not charged for that class day. So some months you may pay $75 or $100 or $125, depending on how many actual classes are held that month. Aerial charges will show up on your credit card separately from regular dance class charges.
Q: When can a student move up to the next level?
A: Teachers will
keep a close eye on each student’s progress to ensure they’re placed in the appropriate grade for their age/skill level.
Q: Does Dance Dimensions have a dress code?
A: Yes. An easy-to-print, one-paged dress code listing can be found on our website.
Q:Where do we purchase our dance attire?
A: Dance Dimensions has a retail store on the premises, selling shoes (ballet, tap, jazz), leotards, tutus, tights, tank tops and shirts, wraps and hoodies, jazz shorts and pants, tights, bags and more.