Frequently Asked Questions


Q: How do I register?

A:  Click on any of the “Register” links on the website home page and follow the prompts to the Registration page.

Q: How do I add a class?

A:  You can add classes during the Registration process. To add more classes later, use the Portal or come to the desk.

Q: How do  I cancel a class or drop out of the studio?

A:  This must be done through the studio, not online.  There is a form called “Add-Drop Classes” that must be filled out AT LEAST 30 days prior to ending a class or dropping out so that you are taken out of the auto-pay system and don’t get charged for the next month. No verbal or email notice accepted.

Q: What happens if I go on vacation in December?

A:  The studio’s tuition is paid every month you are enrolled in classes from September thru June, INCLUDING December and June.  Classes can be made up.

Q: What happens if I leave the studio for just a couple of months?

A: You are considered gone if you do not want to pay tuition for a month or more. If you wish to re-enroll, you will be paying another enrollment fee, AND your classes may not be available to re-enter. We do not hold any spots. There are dancers waiting to get in to classes.

Q: How does tuition work?

A:  Tuition is charged automatically (Credit card or debit card) on the first of each month. Tuition applies every month, September through June for all registered students, regardless of vacation or absence. We do not prorate if you are absent or away on vacation. No adjustments, credits or transfers will be made for missed lessons.  Make-up classes are available.  If you add more classes mid-month, you will be charged a prorated amount for the rest of the month.

Q: I tried to get my child into a class on a specific time/day, but the class was already full. What are my options?

A:   Classes can fill up quickly and sometimes certain class times fill up faster than others.  To help with this, the Studio has created a schedule where all levels are offered on several days during the week to ensure all students can find something that works with their schedule. When a class is full, you have the option to join the Waiting List for that class. Sometimes people move around and a spot opens up. In the meantime, it’s best to select another class until that class may open up.

Q: What is the Portal?

A:  The Portal is the online section that allows families to go in to their own secure account and add classes, track their schedule and change contact info, emails and credit card information.

Q:How do I start using the Portal?

A:  To go to the Portal, use the “Login” button on the website home page or the link at the end of Registration to get to the Portal page. Next, EVERYONE needs to get a new password so that your information is secure. Enter the email address you provided in registration. (During the Registration process, you provided an email address with your main contact (usually the mother or the father).  On the Portal page, hit the “I don’t have or don’t know my password” link. A temporary password will be emailed to you. Use that password in the sign-in box and once in the portal, select “Change My Password” from the drop-down menu at the top. These steps are detailed for you along the way.

Q:How do I add more classes using the Portal?

A: Use the “Enroll” tab. Select a filter to bring up classes. Remember that this list may be displayed in several pages, so use the “forward” arrow. You will only be able to register in age-appropriate classes.

Q: What else can I do in the Portal?

A: The portal allows you to: view and change your credit card information; view and change your contact information; view your student and his/her classes; add a new student (sibling) and add him/her to classes, and review studio policies.

Q: If we miss a class, is it possible to make up that class at another time?

A:  Absolutely.  Just call or email the Studio and the staff will be happy to help find another class where there is space available.  Make up classes must take place within 30 days of the missed classes.  Make up classes are not permitted in classes that have already reached maximum occupancy. Dance/Acting program is separate from Aerial program, so makeups from Dance cannot be done in Aerial classes.

Q: Is the Aerial Program different from regular dance classes?

A: Yes, it is different. Aerial classes are smaller (limit of 9 or 10 per class) and cannot intermingle with regular dance classes for make ups. As far as pricing, the Aerial program is different from regular dance classes. When taking Aerial classes monthly, you are charged $25 for each class offered during that month. This means that if the studio is closed for a holiday on your class day, you are not charged for that class day. So some months you may pay $75 or $100 or $125, depending on how many actual classes are held that month. Aerial charges will show up on your credit card separately from regular dance class charges.

Q: When can a student move up to the next level?

A:  Teachers will keep a close eye on each student’s progress to ensure they’re placed in the appropriate grade for their age/skill level.

Q: Does Dance Dimensions have a dress code?

A:  Yes.  An easy-to-print, one-page dress code listing can be found on our website

Q:Where do we purchase our dance attire?

A: Dance Dimensions has a retail store on the premises, selling shoes (ballet, tap, jazz), leotards, tutus, tights, tank tops and shirts, wraps and hoodies, jazz shorts and pants, tights, bags and more.

Q: What is the Recital? When is it?

A:  The Recital is actually several performances at the end of the season, in June. Almost all classes, except technical classes, are in the Recital and are scheduled to be in only one show, however, there are several classes each year that are selected to be in more than one show. The Recitals are “real” shows that take place in big theatres with lighting, sound, costuming, staging. Think of a national touring show, like New York’s Alvin Ailey. It’s like that, except with your children!  :)  While participation is optional, we find that the performances are a wonderful experience that the dancers and families cherish for years. It is a culmination, and a chance to share the year’s growth with family and friends.  Around 95% of our students participate.  We do spend most of the year teaching the dance style of each class and only start introducing choreography for the show in the Spring. At that time, attendance is crucial as the instructors are teaching choreography designed for the exact amount of students and their abilities.

Q: Are there extra rehearsals for the Recital?

A:  All general rehearsing and learning choreography for the performance is done during regular class time, with rare exception. Then, there are DRESS REHEARSALS for the recital that take place in the days right before the show. These dress rehearsals are held at the theater where the show will be. Each class is scheduled for one dress rehearsal period, which is usually around 4 hours or so. This time frame includes backstage instructions, movement on and off the stage, group photos, finale practice and on-stage lighting and rehearsal. If your dancer has multiple classes, she/he will be doing a dress rehearsal for each class, though these often coincide within the same time period.

Q: Are there additional time or financial obligations for the Recital?

A:  As detailed above, almost all the recital practicing is done during regular class time, except the Dress Rehearsal.  Attendance is crucial during this time period, from March through June. There are several costs associated with the Recital– a one-time Recital Fee, and costume fees. You will be purchasing a costume for each performing class your child is registered in.  Last, tickets to the show. You may purchase as few or as many as you wish. Typically this is done through the venue box office and Ticketmaster. No tickets are available from Dance Dimensions. Seating is reserved, and typically there are 3 different price levels. Everyone wishing to watch the show must purchase a ticket.

Q: What is the time frame for Recital?

A:            July – November:     Your acceptance or declining of recital participation is recorded in your studio registration.

  •       December – January:   New students may still opt for the recital, but they will have to commit right away.
  •       December:     The Recital Fee is charged to all students through normal monthly billing credit cards on file.
  •       January:         Costume fees are charged to all students through normal monthly billing credit cards on file.
  •       March:            Teachers begin to introduce recital choreography at the end of classes.
  •       March – June:      This is recital season. Attendance is CRUCIAL in order to learn choreography and changes, which can       happen at any or every class.
  •       April – May:     Recital T-shirts and DVDs go on sale for pre-order. Parents, friends and relatives can sign up to volunteer.     Tickets go on sale.
  •       June:           Dress Rehearsals and Shows!

Q: If I pay the Recital fees and later decide to visit family overseas during that time, can I get my money back?

A:  These fees are nonrefundable under any circumstances. They are used for the venue and to buy your dancer’s costumes. The costumes are yours to keep even if you end up out of town.

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